The Truths About IT Costs (journal article)
By Susan Cramm
from Harvard Business Review Vol. 87 Iss 3 Mar 2009, pp. 28-28
"The article focuses on cost control in information-technology budgets when overspending results from seven situations. Solutions and preventive measures are mentioned for situations where application enhancements are not cost effective, projects are complicated with unnecessary functionality, technology investments are underutilized, teams lack incentive and quality is not measured, and project failure rates are high."