Evaluating web site quality: the value of a multi paradigm approach (journal article)
by Dieter Fink and Casty Nyaga
from Benchmarking: and International Journal, Vol 16 No 2 2009, pp. 259-273
"The aim of this paper is to benchmark the quality of web sites of major public accounting (PA) firms by seeking the opinions of potential clients and analysing the data to establish best quality practice for PA web sites. "