Friday, 16 October 2009



Author: Organisation for Economic Co-operation and Development (OECD)

"Gives a broad description of the shift in governments' focus on e-government development - from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and of the different types of approaches to improving it." - abstract.

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