Re-Engineering Business Processes (journal article)
by James Zingale
from StateTech, February 10 2009
Dozens of states must grapple with budget deficits, and government faces increased pressure to improve services to citizens at lower costs. As a result, state CIOs look to replace costly, antiquated legacy systems with modern IT systems that promise dramatic business results.
But too often, CIOs searching for solutions simply apply today’s technology to old business processes and management structures. The failure to redesign business work flow before choosing an IT solution introduces major risks to any transformation effort, even before a contract is signed. Common problems include scope creep, unnecessary customization, cost overruns and delayed deployment.