Measuring the value of knowledge management [book]

Author: Joanna Goodman

"Covers the what, why and how of KM measurement, drawing on the latest thinking from experts in the field ... Comprises a selection of best-practice examples of KM measurement in action with practical, up-to-date case studies from leading organisations that have successfully developed KM measurement programmes to demonstrate the outstanding benefits that they have achieved by investing in KM initiatives and activities." - summary.

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